Tiles Direct

Address: 69, Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom.
Phone:2891225665.
Website: tilesdirectni.co.uk
Specialties: Flooring store, Wood and laminate flooring supplier.
Other points of interest: Delivery, In-store pick-up, In-store shopping, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 51 reviews on Google My Business.
Average opinion: 4.4/5.

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Open today until 17:00.

Monday: 09:00–17:00
Tuesday: 09:00–17:00
Wednesday: 09:00–17:00
Thursday: 09:00–17:00
Friday: 09:00–17:00
Saturday: 10:00–13:00
Sunday: Closed

Nestled in the heart of Bangor, Northern Ireland, Tiles Direct is a renowned flooring store that has been serving the local community and beyond for many years. Situated at 69 Dunlop Commercial Park, the store offers a wide range of high-quality flooring solutions, catering to both residential and commercial clients. With a commitment to excellent customer service, competitive pricing, and a vast array of products, Tiles Direct has become a go-to destination for all your flooring needs.

Wood and Laminate Flooring Supplier: Tiles Direct specializes in the supply of a diverse range of wood and laminate flooring options. Their extensive collection includes various styles, colors, and finishes to suit every taste and project. Whether you're looking for a classic oak finish or a sleek, modern design, Tiles Direct is sure to have something that meets your requirements.
Flooring Installation Services: In addition to supplying top-quality flooring materials, Tiles Direct also offers professional installation services. Their team of experienced fitters is dedicated to ensuring that your new flooring is laid to the highest standards, providing you with a long-lasting, flawless finish.
Tile Showroom: While the company's name suggests a focus on tiles, Tiles Direct also offers a wide variety of other flooring options. Their showroom displays an extensive range of tiles, vinyl, and carpet, allowing customers to browse and compare different materials and designs at their leisure.
Custom Orders and Advice: Tiles Direct prides itself on its personalized service. Their knowledgeable staff is always on hand to offer expert advice and help customers make informed decisions about their flooring choices. They can also facilitate custom orders, ensuring that you get the perfect flooring for your unique project.

Tiles Direct is conveniently located at 69 Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom. This strategic position makes it easily accessible from the A2 Bangor dual carriageway, ensuring that customers from all over the region can reach the store with ease. The store is located in the heart of Bangor's industrial estate, with plenty of parking available on-site, including designated spaces for disabled customers.

For those using public transportation, the Bangor Bus Station is just a short drive away, with several bus routes serving the area. Bangor railway station is also nearby, providing further connectivity to the rest of Northern Ireland.

Wide Product Range: Tiles Direct boasts an extensive range of flooring products, catering to diverse tastes and requirements. Their collection includes everything from classic and contemporary to rustic and traditional styles, ensuring that there's something to suit every project.
Competitive Pricing: The store is committed to offering great value for money, with a pricing structure that caters to various budgets. Their regular sales and promotions also help customers save even more on their flooring purchases.
Expert Advice: The knowledgeable staff at Tiles Direct are always on hand to provide expert guidance and advice. They can help customers make informed decisions about their flooring choices, taking into account factors such as durability, maintenance, and aesthetics.
Wheelchair Accessibility: Tiles Direct is proud to be fully wheelchair accessible, with both a dedicated wheelchair-accessible car park and an entrance that ensures easy access for all customers.

Opening Hours: The store is open from Monday to Friday, 8:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. They are closed on Sundays to allow their staff some well-deserved rest.
Contact Information: You can reach Tiles Direct by phone on 2891225665 or by visiting their website at tilesdirectni.co.uk.
Payment Methods: The store accepts various payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring a convenient checkout process for all customers.
Delivery and Pick-up Options: Tiles Direct offers both in-store pick-up and delivery options, providing customers with the flexibility to choose the most convenient method for their needs. Their delivery service covers the whole of Northern Ireland, ensuring that customers from all corners of the region can enjoy their products.

Tiles Direct has received an impressive 4.4/5 average rating from 51 reviews on Google My Business, reflecting the high level of customer satisfaction and service that the store consistently delivers. Some of the positive aspects highlighted in these reviews include:

Excellent Customer Service: Many customers have praised the friendly, knowledgeable, and helpful staff at Tiles Direct, citing their expert advice and assistance as a key factor in their positive experience.
Wide Range of Products: Several reviewers have highlighted the extensive range of flooring options available at Tiles Direct, allowing them to find the perfect product for their needs.
Competitive Pricing: Customers have also noted the competitive pricing structure at Tiles Direct, with many finding great value for money on their purchases.
Professional Installation Services: Those who have availed of the store's installation services have praised the quality of workmanship and the efficiency of the fitters.

These positive aspects serve as a testament to the dedication and hard work of the Tiles Direct team, who strive to deliver an exceptional customer experience with every interaction.

Tiles Direct offers wood; laminate; tiles; vinyl; and carpet.

Yes; Tiles Direct offers professional installation services.

Store hours are not provided in the given content.

Yes; Tiles Direct can facilitate custom orders.

Yes; there is plenty of parking available on-site; including disabled spaces.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

1/5

Called in to the store a few weeks ago. Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk his name was Phil. I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen, I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. . I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.

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