Citizens Advice County Durham

Citizens Advice County Durham, situated at 54A North Road in the heart of Durham, is a vital community resource that provides free, confidential, and impartial advice to the local population. This non-profit organization is part of the national charity, Citizens Advice, and is committed to helping residents overcome financial, legal, and social challenges.

• Debt and Money Advice: The organization specializes in debt management, budgeting, and benefits maximization. Their advisors can help clients manage their money more effectively and navigate the complex benefits system.
• Housing Advice: Citizens Advice County Durham offers advice on housing rights, homelessness, and affordable housing. They can also assist with issues related to private renting, council housing, and home ownership.
• Employment and Consumer Issues: The organization can provide assistance with employment rights, redundancy, and unfair dismissal. They also offer advice on consumer rights, including buying goods and services, faulty goods, and consumer contracts.
• Relationship and Family Issues: Citizens Advice County Durham can provide guidance on a range of family issues, including divorce, separation, and child contact. They can also offer advice on domestic abuse and violence.
• Legal Matters: The organization can provide advice on a wide range of legal issues, including immigration, asylum, and debt relief orders. They also offer support with court action and representation.

Citizens Advice County Durham is located at 54A North Road, Durham DH1 4SF, in the North West of the city center. It is easily accessible by public transportation, with several bus routes stopping nearby. The nearest train station, Durham Station, is approximately a 15-minute walk away.

Parking is available on nearby streets, and there is a small car park behind the building. The organization is also wheelchair-accessible, with a ramp leading to the entrance.

• Volunteer-Driven: Citizens Advice County Durham is largely run by volunteers who dedicate their time and expertise to support the local community. They offer a range of volunteering opportunities, from advice giving to administration and fundraising.
• Community Engagement: The organization actively engages with the local community, providing outreach services in various locations across County Durham. They also work in partnership with other local organizations to ensure the needs of the community are met.
• Confidential Service: All advice provided by Citizens Advice County Durham is confidential and impartial. The organization follows strict data protection guidelines to ensure client information is kept safe and secure.

• Opening Hours: The organization is open Monday to Friday, 9:30 am to 4:30 pm. However, these hours may vary due to staffing and volunteer availability.
• Contact Information: You can reach Citizens Advice County Durham by phone on 8082787821, or by emailing them at [email protected]. Alternatively, you can visit their website at citizensadvicecd.org.uk for more information.
• Access to Advice: You can access advice from Citizens Advice County Durham in several ways, including face-to-face, over the phone, or via webchat. They also offer a self-help online service for those who prefer to seek advice independently.

Citizens Advice County Durham has a strong reputation in the local community, reflected in its 4/5 average rating from 35 Google My Business reviews. Many clients praise the organization's efficiency and professionalism:

"Everybody in this CAB do their best to help!"

"Used them once a long time ago and they were excellent, helped me out when I needed it most."

These sentiments highlight the organization's commitment to providing high-quality, personalized support to those in need.