Royal Mail Group Ltd

Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom.
Phone:3457740740.
Website: jobs.royalmailgroup.com
Specialties: Shipping and mailing service, Post office.
Other points of interest: Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 53 reviews on Google My Business.
Average opinion: 2.3/5.

Book a class

Open today until 10:00.

Monday: 08:00–10:00
Tuesday: 08:00–10:00
Wednesday: 08:00–10:00
Thursday: 08:00–10:00, 04:00–18:00
Friday: 08:00–10:00
Saturday: 08:00–12:00
Sunday: Closed

Royal Mail Group Ltd, situated at 14 Rosscliffe Road in Ellesmere Port, Cheshire, is a prominent player in the shipping and mailing services industry. This extensive article delves into the main services provided by the company, its location and accessibility, unique features, practical information, and positive aspects highlighted in customer reviews.

Royal Mail Group Ltd offers a comprehensive range of services designed to cater to both personal and business mailing needs. Their primary services include:

Parcel Delivery: Royal Mail offers a variety of parcel delivery services, ensuring safe and timely delivery of packages to destinations across the UK and internationally.
Letter Post: The company provides reliable and efficient letter post services, delivering letters and small packets to recipients throughout the country.
Special Delivery: Royal Mail's Special Delivery service guarantees next-day delivery before 9 am, 1 pm, or 9 pm, depending on the option chosen, for valuable and time-sensitive items.
Business Mailing Services: Royal Mail offers tailored mailing solutions for businesses, including bulk mail handling, direct mail services, and mailroom automation to optimize business communication and marketing campaigns.
Post Office Services: As a post office, Royal Mail Group Ltd provides essential services such as sending and receiving mail, purchasing stamps and postage, and collecting and redeeming postal vouchers.

Royal Mail Group Ltd is located at 14 Rosscliffe Road in the town of Ellesmere Port, Cheshire. The site is situated in the Rossmore neighborhood, approximately 2.5 miles south of the town center. The nearby areas include Whitby, Wolverham, and Little Sutton.

The facility is easily accessible by various modes of transportation:

Bus: Several bus routes serve the area, with the nearest stops located on Rosscliffe Road and Windermere Road. Services are operated by Arriva and Stagecoach.
Car: The site is conveniently located near the M53 motorway, providing easy access for those traveling by car. On-site parking is available, with a designated wheelchair-accessible car park.
Bicycle: A cycle path runs alongside the facility, making it an accessible option for cyclists.

Royal Mail Group Ltd at 14 Rosscliffe Road offers several unique features to ensure a convenient and efficient experience for customers:

Self-service Kiosks: The facility is equipped with self-service kiosks, allowing customers to weigh and purchase postage for their parcels and letters quickly and conveniently.
Post & Go Machines: Royal Mail Group Ltd offers Post & Go machines, which enable customers to weigh, frank, and purchase postage for their mail using a single machine.
Business Mailing Services Counter: A dedicated counter is available for business customers, providing specialized advice and support for business mailing needs.
Wheelchair Accessibility: The facility is designed with accessibility in mind, featuring a wheelchair-accessible entrance and car park to accommodate customers with mobility impairments.

For further assistance and up-to-date information, customers can contact Royal Mail Group Ltd using the following details:

With an average rating of 2.3 out of 5 stars on Google My Business, Royal Mail Group Ltd at 14 Rosscliffe Road receives mixed feedback from customers. Some positive aspects highlighted in reviews include:

Efficient Service: Several customers praise the quick and efficient service provided by the staff, commending their professionalism and helpfulness.
Convenient Location: The facility's location is appreciated by customers, with easy access by car, bus, and bicycle.
Self-service Options: Customers appreciate the availability of self-service kiosks and Post & Go machines, allowing them to complete their transactions quickly and independently.

Despite the mixed reviews, Royal Mail Group Ltd at 14 Rosscliffe Road continues to serve the mailing needs of Ellesmere Port and its surrounding areas, offering a comprehensive range of services and convenient accessibility options.

More businesses in Ellesmere Port

Missfit studio

They offer parcel delivery; letter post; special delivery; business mailing services; and post office services.

The company is situated at 14 Rosscliffe Road; Ellesmere Port; Cheshire.

It's accessible by bus; car; bicycle; and has on-site parking including wheelchair-accessible spaces.

Self-service kiosks; Post & Go machines; and a business mailing services counter.

Business hours are not explicitly stated in the provided content.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷 Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see. But hey ho I will have to live with it..... THANKS ROYAL MAIL LEARN TO READ PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign. Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter. It needs to be open later, so people who work can actually come & collect their items.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!! My security was of no importance to him. He was utterly rude and a total mysogenist. Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area? This notice is for my security

1/5

Awful service. They deserve 0 star. I don’t know why these guys are still in operation. Worse delivery service ever. *Always delivering my mail to another address… *1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.

Are you the owner?

Suggest an update. We review it before it goes live.

← Back to home